Windows update 1709 has been hitting systems recently and in some cases hitting hard.
I am sitting in the workshop on a Saturday evening with not just one, but two systems on the workbench. Pretty crowded in here at the moment, what with the laptop as well, but what were knees made for if not to perch ones laptop on!
One of the systems updated to 1709 and that was the last thing it did!!
The user account would not work and kept logging into a temporary account.
I backed up all the data and after several futile attempts to fix it without the nuclear option it I had to reset. Not only that, the reset would only do the "clear everything including trash your data" option!
The second one that arrived on the bench today, was looking like it was going to be the same end result but fortunately, a restore of a previous registry backup worked.
It was presenting with a continuous Attempting Windows Startup Repair, and everything you try just takes you back to Attempting Windows Startup Repair!
This is an explanation and a how to - and as always much more eloquent than I would be.
Here is a You Tube video that gives a really good explanation
The other one I have seen recently is the 0x800706d9 error.
OH NO not the old 0x800706d9 error I hear you cry!
That one means that if you are using a 3rd party firewall you need to activate the deactivated Windows Firewall because it wont work without it.
Enable and start the Windows Firewall in Services, update Windows components, stop and disable the Windows Firewall. Job done. (this was on the Network Managers Laptop and would have been a red alert if I could have been bothered to change the bulb!
However, I didn't deactivate the other firewall! It seemed to work ok.)
If I get any further 1709 update errors I will add them and their end results here.
IT for the Bewildered! Some ideas to make your PC run smoother. Some stuff that have fixed and issues I have encountered.
Saturday, 16 December 2017
Friday, 21 July 2017
Black Screen - Android -
The network manager and his devices are not having a
particularly good week.
He dropped his (recently repaired) phone on the carpet
yesterday. The screen went black and would not respond to either the buttons or the now black and unresponsive touch screen. We knew it was working as it
was vibrating.
The issue was that the screen was not showing anything so it
could not be powered off and on again, following the recognised and traditional
IT Troubleshooting procedure and best practice.
The network manager also uses his phone as an alarm. It starts sounding about 6.45 am. This morning I came downstairs to the sound
of the alarm going off quietly. It had
been wrapped in a tea towel and shoved down the side of the sofa in an attempt
to “snooze” or at least quieten it down a bit.
It was at this point I pulled the back off and disconnected
the battery.
(This was not the greatest plan but at the time it was the only way to deal with it. This phone does not have an easily accessible battery. Fortunately I had a the right sticker to put it back
together again).
Later in the day, I took the sim and MicroSD card out and held down the
power for a short period of time - about 45 seconds to a minute. Then reconnected the battery, still not working, checked all the connections. Tried again.
It worked. The phone either had a loose connection or just needed a random power cycle to fix it.
It appears that it is a well known thing and is well documented on Google.
It appears that it is a well known thing and is well documented on Google.
Tuesday, 18 July 2017
Google (FRP) Factory Reset Protocol
I will pretend that I’m not the only one who missed the memo about Googles
Factory Reset Protection and explain all
about it.
It all began with The Network Manager and his trusty Hudl
earlier in the week. The Hudl was not
charging, so having previous form with this kind of thing I ordered a new
charging port for it. I fitted it and bingo, it still did not work. There were more troubleshooting options, like
a new battery, a hammer… but how far to take it.
So He went off to Argos on Saturday to get hisself a new tablet. He had done some research along the lines of
What about this one it’s a nice colour or this has got 21gigawatts of flux
capacitor power or something like that, I lost interest after about number 75.
We are quite good here at Lamas HQ about passwords, we use
password managers and other methods to remind us of passwords and are really
quite reliable where passwords are concerned, so I was not overly concerned
about the loss of any saved passwords stuck in the depths of the deceased
hudl.
New Tablet arrived amid some ooh shiney new tablet interest
and then I went off to peel some spuds or re-tile the bathroom or
something.
He started with the obvious enter your google account
details, but the account password was incorrect. The current password was located and
everything continued quietly for a while.
The password was not what I would call a strong one and was duly changed
for a more complicated one as befits the level of security required. This has subsequently been identified and
ERROR No 1.
ERROR No 2 was allowing the upgrade of Android from
5.x.thing to 6.0 and 6.0.something else so closely after changing the password
When Android upgrades from one version to another it
effectively resets the device. This
means that the Google Account information needs to be input again. However, if the password has been changed
within the last 72 hours it locks the account until the password has been
changed for 72 hours rendering the device unusable until that time is up.
This account protection has been around since at least July
2015 and I have read most of a community support thread spanning some 20 or so
months, which contained many many voices saying the same thing,”what on earth
has happened and why can’t I access MY device” to paraphrase! It is to stop Tablets and phones being stolen, reset and sold on, but its a pain in the bum if you are not aware of it.
So :
- If you buy a second hand android device that has not had the previous google account removed, it will be useless.
- Try not to reset/upgrade your device and your google password in the same week.
- Make sure you keep a record of the original account details for your android device.
- If you have to perform a reset on your phone delete the google account from the device.
It appears that in the Network Managers case the Google FRP only held the account up
for 24 hours. I tried to log in the
following afternoon 20 hours post password change and it didn’t work. At 25 hours post password change it did in
fact login and continue the setup as normal.
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