Housekeeping!

Look at your computer in the same way you look at your home. 

You like your home to be clean and tidy and everything is where it should be, household running smoothly, everyone has a clean shirt etc.

Keep your home this way takes a bit of regular housework, dusting, vacuuming or sweeping, washing, cleaning and so on.

If you want your PC to run well you will need to do similar tasks.  

• Regular Antivirus scans with up to date software.
• Malware and spyware removal with up to date software
• Disk defragmentation
• Disk cleanup
• Driver updates. 
• Make sure system restore is running

Most of these things can be automated.  Most of these things can be done with free software.  Sometimes you can find software that is both!

One of the most important things is (Here it comes, you've been expecting this one) is a back up!

And yes - I heard the collective groan.  

The times I've heard Will I loose all my pictures? or some version of that. 

Back up of data is imperative.  Disks are not infallible, but unlikely to all go down at the same time.  But you know all of this, you have been told this time and again.

What is also as important is a system image.  Windows can do this without additional software.

You spend ages installing all your software, putting all the serial numbers away in that safe place (I always think of the room of requirement when he hides the Potions book, because "Safe Place" I can never remember exactly where it is!!)

And then Microsoft gets involved and gives you updates, some minor, some major, and that is when it starts becoming a problem.  Minimise the problem by performing the housekeeping.

If you have a system image there is a very good chance that your system can be restored to its former glory with little fuss if a system has a backup.  

I hate it when I have to return a system to a client with just a bare copy of Windows 10 and their data.  Obviously I put AVs and stuff on as well, but it does not look the same as it did and nothing is where they left it.

If you would like some help or recommendations please contact me.  My advice costs nothing, a system rebuild is so much more expensive in many ways.

Have a good weekend all. 

Kaspersky Internet Security

Kaspersky Internet Security - I have this to cover the Lamas Equipment and the Lamas Junior Devices.

I have been spammed over the weekend by Kaspersky asking me to renew as my subscription is about to expire.

Its true it is about to expire.

In the email they were offering me 70% off the price.  Not unrealistic, the price of a new licence on Amazon is only a pound or so more.

I first tried this renewal on Friday when I got the first email.  It would not go to the correct page and on closer inspection it had an incorrect date.  I received a further email on Sunday and again on Monday morning.  Each time the deadline date was incorrect and it would not work on my PC.  I was just getting the Aww Snap page. 

Now as an additional thing, there was a notification on my PC that it was time to renew.

With Mondays email I thought will this now work they are back in the office, perhaps if this was an error they have fixed it.  

It worked on my phone.  I was about to enter PayPal details and I thought, wait a minute, try the PC again to be certain that this is what it should be and not some elaborate and clever scam to get all the information off my phone and drain my account!

On the PC it did not work and I know that scams are not usually elaborate or clever.

I even tried calling the number on the website, but that was not really Kaspersky, that was for Digital River acting on their behalf.  So they could not help me.  He kindly offered 50% off my renewal today, when I explained the situation, but I declined.  My reason ? I needed a moment to gather my thoughts and decide what I should do.  Obviously the Network Manager was consulted (quizzed extensively about what he thought was happening and whether he thought it was a scam and and and….)

There were several red flags up to this point.

The cost for the renewal was £59.99 less 70% so approximately  £16.50.  I can pick up a licence on Amazon for just a couple of quid more.  So its not even in the Too Good To Be True Category.

I honestly can’t say whether these emails were real or a scam.  But I do not want to take the chance.  I will wander round Amazon later today and purchase another licence and to heck with their spammy emails and renewal.  For a couple of quid it is just not worth it.

Windows updates again

I recently received a text message from a friend -

Just using XXXs laptop. AV isn’t working. Its saying its snoozed so unprotected. Don’t know whats happened but do you know how to unsnooze it?  AV will not open via the desktop or settings.

I replied to this with my standard "reboot the system and report back" text.  Yep, the old “Turn it off and Turn it on again” routine that IT professionals have been relying on for years.

The reply she sent me a bit later was

 “THAT WORKED. FAB! Thanks xx”

Most of the issues seen recently here at Lamas HQ have been update related.

A Wifi not connecting properly or sound not working.  Minor annoyances which, on their own are not too terrible and may not always be either noticed or dealt with.  Over time this will lead to vulnerabilities.

Current Windows 10 systems are mostly laptops. 

How do you turn off your laptop?

Very often all I do is close the lid at the end of the day, which is not actually turning it off just sending it into hibernation or sleep or suspended (or whatever it is currently named)  Windows 10 does minor updates and these are not obvious until a full reboot is performed.

Perhaps the reason IT pros use the Turn it off and Turn it on again routine is because it still works more often than not and it also brings the system back to normal and allows Windows to sort itself out.  I have noticed that a lot of other service providers use the same thought process.  Freeview tv box, cable tv box, all the service calls all start with turn it off and unplug it for 30 seconds.  Now reboot. 

Top Antivirus and Security

I get asked a lot by friends and clients what Anti Virus application should they use.  I have a preference - one that works!

I read an article recently in PC Pro Magazine which tested the different AV packages.

The top 2 were Kaspersky and Avast.

Kaspersky is a subscription. Avast is available for free.

Yesterday I was asked the question about AVs by a friend, whose subscription was due for renewal in January at a cost of GBP80.00. She decided that it was more cost effective to change to different package!

I checked on the current prices for her.

Argos are currently the cheapest for Kaspersky,

The other option I mention to anyone who enquires is a lot of the ISPs include a security package.  Virgin Media offer F-Secure, BT and Sky offer a security package powered by McAfee,

PC Pro also offer trial subscriptions in their magazine to some of the Security packages for 3 or 6 months,  These are sometimes useful if you are unsure whether a certain security solution will work for you, without making a financial commitment.  I have tried some of the options and found that they were good, but were not what I was looking for.

Digital Resolutions Security Housekeeping - Antivirus

Part 2 in the Digital Resolutions series.

Have you got an Antivirus running on your system?

If you have:

• does it run on a schedule?
• does it update regularly?
• Is it out of Subscription?

There is no reason not to have a working antivirus installed on your PC.  There is a vast array of options when it comes to Anti-Virus and one of the best free versions is Avast.  It is currently the number one downloaded from Downloads.com.  Avast has a "real-time" scanner,  This means that any file you access on your PC gets scanned at time of opening.  Not all of the free ones do this, but they have other features that maybe Avast does not. Some others have parental controls included and some have a firewall.

Avast Website

Other options include : BT offer within their subscription package, an Anti Virus for free, as do Sky, as do Virgin Media.

A google search for top 10 antivirus or top 10 free antivirus, will give you a raft of options and opinions.

Do make sure it is set up to run on schedule, a quick scan once a week and a full scan once a fortnight.  Ensure that it is able to update automatically, as newer threats will be added frequently.

It does not matter whether you pay for it or whether its a free version make sure it updates regularly and can be set to run on a schedule automatically and that the schedule is set to run when the system is running and not at 3.00am on a Wednesday morning when it is switched off.

Antivirus will only run when the PC is switched on!